Shipping policy

Last updated: October 5, 2026

Where we deliver

Toyouth currently delivers to the following 28 countries and regions:

United States, United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic (Czechia), Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore.

Delivery is limited to supported addresses within these destinations and the services available at checkout. We do not currently offer delivery to countries or regions outside this list. If a service is unavailable for your address, contact info@toyouthwear.com before placing an order. Local delivery and in-store pickup are not currently offered.

Order processing and dispatch

After you place an order, please check the order details and delivery address in your confirmation. Dispatch follows order verification, stock allocation and packing. Contact us promptly if an address or item selection needs correction; changes become more difficult once fulfilment is under way.

We dispatch orders within 5 business days after payment is received. This is our order-processing and dispatch timeframe, not a promise that your parcel will arrive within 5 business days. Carrier transit time begins after dispatch. An express carrier option does not shorten this processing period unless we expressly agree otherwise before purchase.

If we cannot dispatch within this timeframe, we will notify you of the delay, provide an updated dispatch estimate and offer the cancellation and refund options required by law. Where your consent to a delay is required, we will obtain it; a delay does not automatically extend the promised dispatch period or remove your rights. Mandatory delivery deadlines and remedies also continue to apply.

Delivery services and estimates

United States: available domestic service options and charges are shown at checkout. Any transit estimate shown for your selected service is separate from our processing period.
International destinations: available services can include DHL Express, FedEx and USPS. The service options, rates and any calculated transit estimate depend on the destination and parcel details and are displayed at checkout where available.

We do not currently publish a single verified transit-time range for all destinations. The time in transit depends on the destination and selected service. If no delivery estimate is displayed, contact us before placing a time-sensitive order; do not assume a particular arrival date. Any estimate communicated for your order does not remove applicable mandatory delivery deadlines.

Business days normally exclude weekends and relevant public holidays. Transit estimates are estimates rather than guaranteed arrival dates unless an expressly guaranteed service is offered. Customs checks, local carrier operations, weather and other disruptions can affect delivery. These qualifications do not exclude your rights if delivery is late or goods are lost.

Shipping charges, taxes and duties

Review the shipping charge and final total before completing checkout. The charge can depend on the service, destination, order value and package weight. A free-shipping option applies only when offered for your particular order and its stated conditions are met. We do not promise a universal flat shipping rate or free international shipping.

Applicable tax, duty and import-charge information is shown during checkout. For international orders processed through Shopify Managed Markets, checkout may identify Global-e as merchant of record and explain how import charges are handled. Charges shown as prepaid should not be paid again without checking the request with us. If checkout states that import charges are payable on arrival, the applicable destination charges may be collected by the carrier or authority.

Please contact us if a carrier requests a charge that appears inconsistent with your order documentation. Any duty or tax refund depends on how it was collected, the applicable rules and the merchant-of-record process; we will help identify the appropriate route. Your statutory refund rights remain unaffected.

Tracking, address corrections and delivery issues

When tracking is supplied for your shipment, use the carrier link or the tracking details in your dispatch or order-status information. A tracking number may be created before the carrier performs its first scan. If tracking does not progress as expected or the delivery estimate passes, contact us with your order number so we can investigate.

You are responsible for providing a complete, accurate delivery address and any contact details reasonably required by the carrier. Tell us about errors promptly. If a parcel is returned because of an incorrect address or an uncollected delivery, we will explain the available options and any actual, lawful additional delivery cost before arranging a new shipment. We do not automatically forfeit the entire order payment because a delivery attempt failed.

If a parcel is marked delivered but cannot be located, check with other members of the household, the delivery location and the carrier's delivery information, then contact us. We will investigate with the carrier and provide the remedy required by applicable law. A carrier scan alone does not remove statutory rights, and you do not have to resolve the claim with the carrier without our assistance.

Damaged goods, delays and cancellations

For goods damaged on arrival, missing items or an incorrect item, keep the packaging where practicable and contact us with the order details and any useful photographs. We cover reasonable necessary return shipping for quality issues and our fulfilment errors, as explained in our Return and refund policy.

If we cannot fulfil an item or you become entitled to cancel because of a delay or non-delivery, we will arrange the applicable cancellation and refund. Refusing a parcel is not a reliable substitute for sending a clear cancellation notice: please also contact us so we can record your request and explain the next steps.

Returns after delivery

You may request a non-quality return within 14 calendar days after delivery, with return shipping paid by the buyer and no restocking fee. Quality-related returns and incorrectly supplied items have return shipping covered by us. See our Return and refund policy for eligibility, statutory withdrawal rights, return instructions and treatment of original delivery charges.

For delivery assistance, contact info@toyouthwear.com or use our contact form. Our Contact information identifies the business and other contact options.